They will not honor free cancellation and full refund. I called and they are charging me $175 per passenger in order to process a refund. Not recommended booking with OVAGO again.
Awful! I've had the exact same experience as others below. Filled out the form on-line for a refund during pandemic, never heard back. Called multiple times, e-mails, asked to speak with supervisors. It's now been months without resolve. There is...
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I am having the same issue as everyone else. My flight was cancelled, but OVAGO did not notify me. I called the airline, and they verified that my flight was cancelled, and that I am eligible for a full refund, but OVAGO would have to...
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more
Even though flights are being canceled by airlines, this travel agency DOES NOT refund the money for the flights that no longer exist. My attempt to get my money back through my credit card company failed because The Travel Outlet / Ovago could prove...
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more
These people are the pawns of the thrives at ovago.com. They have stolen millions of dollars from customers that they can not provide flights to and flat out refuse to return it dispite the fact they have been ordered to do so by the US...
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more
Where's the 0-star option when you need it! Ovago is granted 100% of refunds by every airline but they now greedily refuse to return money to their customers unless a fee is taken. This BS pick and choose policy was recently introduced to find a...
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more
We booked travel through Ovago to Europe, departing in early June. The airline has cancelled the flight due to the COVID-19 global pandemic. The airline refunded our money back to Ovago, but in order for us to get our money back, Ovago is...
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more
The Travel Outlet Salaries trends. 7 salaries for 3 jobs at The Travel Outlet in
Virginia Beach. Salaries posted anonymously by The Travel Outlet employees in
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10 Reviews
They will not honor free cancellation and full refund. I called and they are charging me $175 per passenger in order to process a refund. Not recommended booking with OVAGO again.
Awful! I've had the exact same experience as others below. Filled out the form on-line for a refund during pandemic, never heard back. Called multiple times, e-mails, asked to speak with supervisors. It's now been months without resolve. There is... Read more
I am having the same issue as everyone else. My flight was cancelled, but OVAGO did not notify me. I called the airline, and they verified that my flight was cancelled, and that I am eligible for a full refund, but OVAGO would have to... Read more
This is a ponzi scheme of companies. They are charging 15% fee to refund airline tickets for CANCELED flights.
Lying pigs, Moldova is weak
Even though flights are being canceled by airlines, this travel agency DOES NOT refund the money for the flights that no longer exist. My attempt to get my money back through my credit card company failed because The Travel Outlet / Ovago could prove... Read more
These people are the pawns of the thrives at ovago.com. They have stolen millions of dollars from customers that they can not provide flights to and flat out refuse to return it dispite the fact they have been ordered to do so by the US... Read more
Scammers
Where's the 0-star option when you need it! Ovago is granted 100% of refunds by every airline but they now greedily refuse to return money to their customers unless a fee is taken. This BS pick and choose policy was recently introduced to find a... Read more
We booked travel through Ovago to Europe, departing in early June. The airline has cancelled the flight due to the COVID-19 global pandemic. The airline refunded our money back to Ovago, but in order for us to get our money back, Ovago is... Read more
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